FAQ

Follow the steps below to resolve account issues

• Subscribe issue: After you subscribe, please check junkmail in your mailbox
• After subscribing: Please go to the upper right corner of the homepage and click Create Account.
• Create account page: use the email you used when subscribing and enter the password you want to use.
• At this time it will show (This email address is already associated with an account.)
• At the same time, you will also receive an email to activate your account.
• After you activate your account, you can use the password you just wanted to use to log in to your account.

***In order for the email link to work properly, the email needs to be marked as non-junkmail.***

To complete your order at VOGUEPURSUE, please follow the payment steps. After you have confirmed your shopping cart, choose a payment method and continue.

A confirmed order can no longer be changed, such as the size or color of an item. However, you can cancel an order as long as it has not yet been processed.

Your order will be processed and shipped within 5 business days from the confirmation date. Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to check the shipping status online. For more detailed information on shipping and delivery of your order, please contact our customer support.

We offer various secure payment methods. All payments are SSL-encrypted. You can pay for your order with a credit card or debit card. The following credit cards are accepted: American Express, Visa, MasterCard. PayPal is another secure payment method that you can use to pay for your order through your PayPal account. Your account details and credit card information will be sent directly via PayPal.

Your transaction and payment information is securely encrypted directly by our payment providers in compliance with strict banking standards. Your credit card information is transmitted directly to the bank and can only be read or viewed by your bank, not VOGUEPURSUE.

The shipping costs vary depending on the country and the selected shipping method. Shipping and delivery times are specified during the ordering process.You can also check estimated prices in shipping policy

After your order has been dispatched, you can no longer change the delivery address.

Please note:

• Any customs duties, VAT, or import taxes are the responsibility of the customer.
• These fees are not included in the final price at checkout.
• Local customs authorities determine these fees, and they are payable upon delivery.